In here, I hope you find some useful suggestions that can assist everyone about blade and soul gold. As your team advised, I created a character on the lowest server possible. I logged in the second time after playing, and the queue time reached 2000+.
So here goes:
1. Remove the bots in game: the GMs need to be online, and delete bots. It's easy to tell, for start; their ridiculous name, and if that's not enough, they can be found spamming the chat system as well as dungeon/party menus with website links to buy Blade & Soul Gold. I believe, this will have some impact, just ask my block list.
2. Meeting the population demand: how do you intend on solving the queue problem is the question. Will you add more servers, or, would you simply be upgrading each server to hold a higher capacity of players? It's important to know the repercussion of the decision that will be made, and it is equally important to learn from mistakes other games have made in the past, under similar circumstances.
3. Add an event where players have to take screenshots of bots they have killed in game with some type of reward system, *prays not another RNG(Random number Generator). The Bns gold community needs to be vehement towards bots, throwing them around like washed cloth on the floor.
I don't mind 1-hour or 1/2 hour auto kick system. But it's important to note that it would not have much or any affect on botts, since they are very active. I hope other Blade & Soul player can add some constructive suggestions and not tantrums that I have missed, in hopes of finding solutions. I am sure there are better ways, because I rarely get the brightest idea.